Responsible Gambling

At CrownSlots, we are committed to promoting safe and responsible gambling for all players. Gambling is intended to be an entertaining pastime, and we want to ensure it stays that way. This page outlines the tools available to help you manage your play and the resources you can access if you or someone you know needs support.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. Early recognition of warning signs is important. You may be developing a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Feel the need to gamble with increasing amounts to experience the same excitement
  • Chase losses — gambling more to try to win back money you have lost
  • Feel irritable, anxious, or depressed when not gambling
  • Lie to friends or family about your gambling habits
  • Borrow money or sell possessions to fund gambling
  • Neglect work, family, or other responsibilities because of gambling

Self-Assessment

If you are unsure whether gambling is becoming a problem, consider completing a free self-assessment through the National Council on Problem Gambling or the Gambling Help Online service. These brief questionnaires are confidential and can help you understand your gambling behaviour.

Responsible Gambling Tools

CrownSlots provides a range of responsible gambling tools directly within your account. You can access these at any time through your account settings or by contacting our support team via live chat.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increases to limits are subject to a cooling-off period before taking effect.

Session Time Limits

Set a maximum session duration. Once your session limit is reached, you will receive a notification and be prompted to log out.

Loss Limits

Restrict the amount you can lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Reality Check Reminders

Enable periodic notifications while playing that show how long you have been active. These gentle reminders help you stay aware of your gambling session.

Cooling-Off and Self-Exclusion

If you need a break from gambling, you can request a temporary cooling-off period (24 hours, 7 days, 30 days, or 90 days) or a longer-term self-exclusion. During this period, your account will be blocked and you will not be able to access it. To request self-exclusion, contact our support team via live chat or email.

Support Organisations in Australia

If you need help, the following organisations offer free, confidential support for players in Australia:

Protecting Young People

CrownSlots strictly prohibits gambling by anyone under the age of 18. We carry out age verification checks on all accounts. If you are concerned that a young person may be using your account or accessing gambling websites, we recommend using parental control software such as Gamban, Net Nanny, or Cyberpatrol.

Contact Us

Our responsible gambling team is available 24/7. Contact us via live chat or our contact page for immediate assistance with any responsible gambling tools or enquiries.